Friday, July 3, 2009

the coffee machine

so while I was training, I found out that I am the lucky one that gets to be responsible for the coffee machine (as any receptionist is). It's not just a regular coffee machine that brews one cup at a time...its one of those machines that you can select the type of coffee you want. At first I just thought I was supposed to refill the machine each morning (otherwise I will get hunted down because people can't survive without coffee)...but of course I have to figure out how to fix the thing if something goes wrong. Again, I know nothing about these machines.

So of course the damn thing freaks out the first day I'm here. The first person who came and told me there's something wrong with it was nice enough to just "let me know"...I was in the middle of entering stuff into our data system, so I didn't immediately jump up out of my chair to go fix it. They can wait 5 minutes, right?

Wrong. Not only did multiple people come and tell me that it was broken and I needed to fix it right away because they had to have their coffee, but they followed me around and hovered around the machine while I tried to figure out what the hell I was supposed to do to fix it.

One chick (who I'll call J) stood there for a few minutes jiggling the coins in her hand while I was flipping through the manual and huffed off when it took more than 2 minutes to fix it. And as my luck would have it, she lurked until I could fix it.

Finally I figured it out and got it to work and went back to my desk. 5 minutes later, J came back to my desk and told me that I should learn how to fix the coffee machine so that people didn't have to wait around because it was a "waste of their time". She just walked away before I could respond. And thus the lessons of what being the receptionist really means began.

Every time something happens with the machine, J is the first person to harass me about it. Lady, I get it. You can't have your fix as soon as you need it and it's my fault. I made the mental note so you don't have to remind me every time.

Weren't we supposed to learn about patience when we were little?

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